Key Responsibilities:
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- Interact with Spot Local customers through inbound and outbound
emails and to a lesser extent with inbound and outbound telephone
calls.
- Exhibit proactive attitude toward potential patterns/problems
based on information provided by our customers.
- Analyze customer suggestions, complaints or comments received
via email or telephone and provide management with timely feedback.
- When interacting with customers via email and telephone, represent
Spot Local with the utmost regard for professionalism, empathy,
understanding, etiquette and work ethics and follow set p
rocedures
at all times.
- Respond to Abuse and Legal cases promptly and efficiently.
- Provide front-line customer care support for promotions and competitions.
- Quickly identify customer needs and offer solutions with confidence.
- Audit, critique and create FAQ’s in consultation with managers.
- Maintain a critical approach to customer care at all times in
terms of streamlining, improving and refining the service on a
daily basis.
- Provide ongoing feedback on properties and involvement in planning
process.
manage the development and day-to-day content appearance of Spot Local properties.
- Some translation and writing or editing of content.
If you are multi-lingual, it is an advantage.
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